Planet Royal

Royal planet Park Royal Hotels & Resorts

Together in harmony

The world gives us the opportunity to know its corners.
Let’s draw together a sustainable future
Let’s build an ethic and balanced society
Let’s foster healthy labor relations
Let’s inhabit our world consciously
Be part of the change

Together in harmony

OUR PHILOSOPHY

Together in harmony means doing things hand in hand.

As pioneers in the world of tourism, we are committed to being a sustainable option.
With this vision We take responsibility for all the impacts caused by our operation and we are committed to the continuous review of our objectives and process to build a sustainable tourism industry across the country.

Together in harmony, means making synergy.

OUR PILLARS AND CORPORATE PROGRAMS

Collaborator’s quality of life

Work conditions, training, health, and safety. All those benefits that we as employees of the company enjoy.

Human Resources strategic action programs
● Work conditions and benefits
● Training and development
● Satisfaction and commitment of our collaborators
● Work safety procedures

Actions:
● Training and development of our team
● Career development plans
● Work hygiene and security protocols
● Safety program to prevent Covid-19 “Safe Staff Program”
● Health and wellness
● Collaborators benefits and acknowledgments
● NOM 035 compliance
● Acknowledgment to our collaborators through the initiative “Movimiento Vacaciones para Todos”

Business ethics

Our anticorruption compliance, fair competition and promotion of responsible business practices

Strategic action programs in business
● Social Responsibility approach
● Compliance
● Fair competition

Actions:
● Business principles
● Social responsibility business policies
● Value chain
● ESR Badge
● TheCode.org certification
● Strategic alliances for sustainable tourism
● United Nations Global Compact principles adhesion

Community Bond

To contribute to local development in locations where we have operations and to help solve social issues through our Royal Holiday Foundation.

Community Strategic Action Programs:
● Engagement with Communities
● Employment and Development Opportunities
● Social Investment
● Community Support Program

Actions:
● Social Investment through the Royal Holiday Foundation with the initiative "Movimiento Vacaciones para Todos”
● Employment and Development Opportunities
● Sustainable Amenities
● Social Commitment and Support to Local Communities
● Corporate Volunteering

Environment

Our efforts to prevent pollution, sustainable use of resources, and protect the biodiversity of our hotel complexes.

Strategic environmental action programs:
● Environmental awareness
● Climate change
● Productive efficiency
● Biodiversity

Actions:
● Energy savings
● Water care
● Waste management
● Use of biodegradable disinfectant products
● Nature Protection
● Sea turtle conservation
● Beach cleaning
● Eco-efficient investment
● Sustainable certifications
● Environmental awareness

Guests

We provide them with personalized attention in our hotel complexes, as well as through our call centers and digital channels, in addition to promoting responsible marketing among them to help them make better consumer decisions.

Strategic consumer action programs
● Customer service
● Customer safety procedure
● Data protection
● Transparency
● Sustainability
● Dissemination of culture and values

Actions:
● Security Guest Program to avoid Covid-19 "Safe Guest Program"
● Vacation Experience Satisfaction Surveys
● Customer Focus with Personalized Attention 24/7
● Service of Excellence with Innovation and Process Digitization
● Loyalty and Rewards Program
● Protection of data
● Dissemination of culture and values for sustainable tourism

WHAT IS ROYAL PLANET?

Royal Planet by Park Royal Hotels & Resorts, is the sustainability program implemented by our hotel chain, which integrates the vision of Royal Holiday Group into 3 main pillars:

a) Corporate: It benefits our collaborators through a healthy and inclusive work environment with career plans, grow opportunities and recreation.

b) Social: Through business ethics, fair competition, anti-corruption compliance and the promotion of responsible practices among communities, guests and business partners.

c) Environmental: We take action on the impacts generated by our operations as well as sustainable usage of resources and protecting biodiversity surrounding our hotels.

Royal Planet is a pledge created as a corporation for society and for the planet.
Royal Planet wants to unleash positive actions that allow all of us to enjoy a balanced world.

Traveling is the opportunity that the world gives us to know its corners.
Let's do it responsibly.

At Park Royal Hotels & Resorts we assume our social responsibility through these three milestones of our philosophy: OUR COMPANY, OUR PEOPLE, OUR WORLD

OUR COMPANY
Together we are the collaborators of Park Royal Hotels & Resorts
OUR PEOPLE
Business ethics, links to the community, guests, partners and business partners principles
OUR WORLD
All the efforts we make to take care of the environment.

AWARDS AND CERTIFICATIONSPark Royal Hotels & Resorts has received industry awards and certifications for its quality, safety, service, hygiene, financial results, social commitment, and sustainable management standards.

QUALITY AND SERVICE