Keep warned when receiving: calls, SMS, WhatsApp messages and emails sent supposedly in the name of Park Royal Hotels & Resorts®, in which they offer hotel reservations at lower prices than those published on our website, and asking you to deposit a fee into bank accounts or convenience store locations that do not belong to our hotel chain.

It’s FALSE! This is not from Park Royal Hotels & Resorts®!

Frauds committed against clients who are looking to book accommodation services are becoming more and more common. Scammers have developed new and different techniques to gain your trust and steal from you through deceit.

At Park Royal Hotels & Resorts® we are committed to the security and confidentiality of your personal data. Our agents will never use WhatsApp as a communication channel to confirm a reservation, nor will you receive calls or messages from the hotel where you booked requesting a deposit if you selected the "Pay at the hotel" option. If you receive such a message, we ask that you ignore it completely.

If you are planning to book with Park Royal Hotels & Resorts®, we reiterate that the only official means of our hotel chain are:

Website: www.park-royalhotels.com
Call Center MEX: 800 872 7275
Call Center USA & CAN: 1 800 890 3798
Call Center BR: +55 (11) 52420710
Email: callcenter@park-royalhotels.com