Park Royal Hotels & Resorts
1 800 890 3798
MX: 800 872 7275 BR +55 (11) 52420710
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Hotels
Hotel + Flight
1 800 890 3798
MX: 800 872 7275 BR +55 (11) 52420710
Mexican Caribbean
Grand Park Royal Cancun Grand Park Royal Cozumel Royal Select at Grand Park Royal Cancún Park Royal Beach Cancun
Mexican Pacific
Grand Park Royal Puerto Vallarta Park Royal Beach Acapulco Park Royal Beach Ixtapa
Hotels highlights
Cancún, México
Grand Park Royal Cancun
Infinity pool with sea views at the Grand Park Royal Cozumel Hotel
Cozumel, Mexico
Grand Park Royal Cozumel
Panoramic view of the outdoor pool and facilities of the Hotel Grand Park Royal Puerto Vallarta, Mexican Pacific
Puerto Vallarta, Mexico
Grand Park Royal Puerto Vallarta
Entrance of the restaurant El Pescador of the Hotel Park Royal Beach Acapulco
Acapulco, Mexico
Park Royal Beach Acapulco
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Improve your experience by adding the flight to your stay See another airport
Book flight and hotel
Step 1 of 3 — Select Hotel and Destination
Step 2 of 3 — Choose the dates
Step 3 of 3 — Select the occupation and apply promotions

Do you have questions before booking your package?

Here you'll find clear answers to the most common questions about how booking works, what's included, how to modify your reservation, and how to add extras.

We want you to enjoy a hassle-free experience from the first click until your return.
And if you need more help, we're always here for you!
  • What does the flight + hotel package include?
    The package includes round-trip flights from your city of origin to the selected destination, as well as a stay in one of our selected hotels.
  • Can I custom-make my package?
    No, the package is configured as a closed experience and cannot be modified for dates, hotels, or flights.
  • What happens if I want to cancel or modify my reservation?
    When booking on our website, a deposit will be charged as part of the total amount. In the event of cancellation, this deposit is non-refundable. Depending on the hotel conditions selected at the time of booking, additional cancellation fees may apply.
  • Can I pay for the package in installments or over time?
    Yes. Upon booking, you only need to pay a deposit. The remaining amount will be paid directly to the hotel upon check-in.
  • How will I receive confirmation of my reservation?
    You'll receive confirmation of your package (flights and hotel) directly to your email once you complete your booking.

    In some cases, if the airline requires it, you will also receive an additional email with additional information.
  • What documents do I need to travel?
    It will depend on the destination and your nationality. In general, you may need an ID, passport, and/or visa. We recommend checking the specific requirements before traveling.
  • What happens if the flight is delayed or cancelled?
    In your booking confirmation, you'll find a direct contact person you can contact in case of any issues related to your flight.
  • Can I add extra services (transfers, excursions, insurance)?
    Yes, during the booking process, you can add all the available extra services the hotel offers, such as transfers, activities, amenities, and more.
  • Can I book for multiple people in one transaction?
    Yes, you can book the package for as many people as you're traveling and staying with during the same experience. Please note that in the airline industry, the maximum number of people in a transaction is 9.
  • What happens if I don't receive a confirmation or there's an error in my reservation?
    You can contact our customer service team at any time. We'll be happy to help you resolve any issues or handle a claim.
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