We listen to you. Complaint and
transparency channel

Royal Planet is a commitment created as a group and network for society and the planet in general, which seeks to trigger positive actions that allow us all to enjoy a more balanced world.

At Park Royal Hotels & Resorts, we embrace our social responsibility through the philosophy of OUR COMPANY, OUR PEOPLE, OUR WORLD—the three pillars of our work that make up our way of doing things.

Taking a further step toward fulfilling our commitment, we are implementing a series of actions that, in addition to their positive impact, will provide a responsible lodging experience in which our guests will actively participate.

We know that dialogue plays a critical role, which is why, among these actions, we offer our reporting channel to identify what our stakeholders expect from our hotel chain and to determine priority areas for action.

Any employee, guest, partner, or business partner can submit a concern or report through the official channels established for this purpose, with the peace of mind that their case will be handled promptly and confidentially. The cases presented will be reviewed and addressed in a timely manner, with the appropriate course of action determined with full respect for the human rights and safeguards of those involved in our value chain.

If you want to report something, you can do so through our email PRHRtuopinion@park-royalhotels.com