Share memorable experiences in a safe setting
In keeping our vision of creating memorable experiences and a world-class stay for our guests and their families, we reinforce our commitment to their wellbeing, health, and safety.
We are pleased to announce our new SAFE GUEST PROGRAM®, whose purpose is to provide trust and peace of mind during any future trip planning process.
Our program is built around Park Royal’s safety and hygiene measures, covering ﬁve fundamental areas in the operation
of our hotels, guaranteeing our guests, members, and employees’ safety:
1. Public areas
2. Guest rooms
3. Water system
Our SAFE GUEST PROGRAM® is centered on quality, safety and hygiene during the diﬀerent moments our guests spend with us, from their arrival until their departure.
The beginning of the program is based on the training process to guarantee our staff know perfectly all the protocols and hygienic procedures.
Offering memorable experiences.
Our SAFE GUEST PROGRAM® is centered on quality, safety and hygiene during the different moments our guests spend with us, from their arrival up until their departure, which include:
1. Happy to meet you again
Upon arrival, our guests can be conﬁdent on our quality, hygiene and safety best practices for a comfortable stay.
1. There are disinfectant rugs at every access.
2. We oﬀer sanitizing gel at check-in, and provide sanitizing stations in diﬀerent areas of the hotel.
3. As part of our security protocols, we will take the body temperature.
4. The bell boy will receive and sanitize your luggage.
5. Guests are asked to practice social distancing and keep 6 ft distance as signaled on the ﬂoor.
6. Front Desk and any objects used during check-in are sanitized after each use.
7. If medical assistance is required, we will refer our guests to local medical service indicated by city authorities.
8. Constant cleaning and sanitizing in all areas of the hotel.
2. Rest & relax
The following measures guarantee your safety.
1. Room cleaning and sanitation with standardized processes and using speciailzed products.
2. Previous sanitation of all objects in the room, such as remote control, telephone, safety deposit box, electrical contacts, decorative elements, amenities, decorative elements, amenities and bathroom area.
3. Enjoy your stay
We will make your stay with us a memorable one, taking care of you and your loved ones.
1. We implement additional cleaning and sanitation processes during the day and night in every area of the hotel, as well as high high-traﬃc and employee areas.
2. Employees assigned to cleaning and sanitation programs in public areas are highly qualiﬁed in cleaning processes and use of specialized products.
3. Lounge chairs around the pool area will be arranged in pairs, with a distance of 6 ft. between each one*.
4. Lounge chairs service tables, and chairs in the pool area are sanitized after each use*.
5. Public restrooms are cleaned and sanitized under quality, safety and sanitation quality, safety and hygiene processes, using specialized products.
6. Tables and chairs around the hotel, will be separated at a distance of 6 ft.
*These protocols may vary by hotel depending on the services provided.
4. Come back soon!
We hope you had a comfortable and secure stay, thank you for your preference.
1. Express check-out is available for all guests one day before their departure, reducing waiting time and delays at the front desk.
2. Deposit your room key at the signaled urn upon departure.
5. Where the magic happens
Our quality, hygiene and safety standards also apply in our processes for employees and visitors.
1. Strict access control for employees, visitors, and suppliers, including taking temperature, disinfection of shoes and hand sanitizing.
2. Sanitation stations in all operational and administrative areas.
3. A team of employees will receive, disinfect and organize merchandise entering the hotel.
4. Constant training of our staﬀ in quality, security and hygiene protocols.
5. We assure our quality, safety and hygiene processes correcct fulﬁllment through internal audits in all our hotels.
6. We have intensiﬁed our security and hygiene measures in the merchandise reception area, as well as strict merchandise handling procedures.